Terms of Service

1. Agreement to these terms

These terms govern access to and use of the Octenta website and the Octenta AI Employee platform. By using either, you agree to them on behalf of yourself and any organisation you represent. Where a signed enterprise agreement exists between your organisation and Octenta, that agreement takes precedence over these terms to the extent of any conflict.

2. The service

Octenta provides software that deploys AI Employees into a customer's existing business systems to perform defined back-office processes. The service includes the command center, the deployment controls described as Shadow Mode and Live Mode, and the audit trail that records decisions and approvals.

Octenta may improve, modify or extend the service. Material reductions in contracted functionality will be communicated to customers in advance in accordance with their agreement.

3. Accounts and access

• Customers are responsible for the accuracy of account information and for maintaining the confidentiality of credentials.
• Access is granted through role-based permissions; the customer's administrators determine who holds which permissions.
• Customers must notify Octenta promptly of any suspected unauthorised access.

4. Customer responsibilities and approvals

Every AI Employee begins in Shadow Mode and executes nothing until a customer grants execution permission for a specific category of decision. The customer is responsible for deciding when to grant, restrict or withdraw those permissions, and for the human review of decisions held for approval.

The customer remains responsible for its own regulatory, tax, accounting, employment and reporting obligations. Octenta output supports those obligations; it does not discharge them.

5. Acceptable use

• Do not use the service unlawfully, or to process data you have no right to process.
• Do not attempt to circumvent permission boundaries, approval controls or audit logging.
• Do not reverse engineer, resell or provide access to the service outside the licensed scope.
• Do not upload malicious code or attempt to disrupt the integrity or performance of the platform.

6. Customer data and intellectual property

Customer data, and the records the service produces from it, remain the property of the customer. The customer grants Octenta the limited rights needed to operate the service.

Octenta retains all rights in the platform, its models, interfaces, documentation and brand. No rights are granted other than the right to use the service in accordance with the agreement.

7. Fees

Fees, billing frequency and payment terms are set out in the applicable order form or enterprise agreement. Figures shown in the Octenta ROI calculator are illustrative estimates of the cost of work and are not a quotation, an offer, or a forecast of savings.

8. Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only to perform the agreement, and disclose it only to personnel and subcontractors bound by equivalent obligations.

9. Warranties and disclaimers

Octenta will provide the service with reasonable skill and care and in accordance with any service levels stated in the customer agreement. To the maximum extent permitted by law, all other warranties are excluded. The service produces recommendations and automated decisions within permissions the customer sets; it is not a substitute for professional legal, financial, tax or regulatory advice.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or anticipated savings. Each party's aggregate liability is limited as stated in the applicable enterprise agreement. Nothing limits liability that cannot lawfully be limited.

11. Suspension and termination

Octenta may suspend access where there is a security risk, unlawful use or material unpaid fees, and will restore access once the cause is resolved. Either party may terminate as set out in the agreement. On termination, Octenta will make customer data available for export for the period stated in the agreement and then delete it.

12. Governing law and contact

The governing law and dispute-resolution forum are those stated in the applicable enterprise agreement. Questions about these terms can be sent to Octenta through the contact page.