Technical Operations
KAI
AI IT Support Specialist
“Downtime is Obsolete.”
KAI holds the service desk front line — triaging on arrival, resolving the routine, and giving engineers a clean escalation when it is genuinely complex.
Capabilities
What KAI does
L1 and L2 ticket resolution
Resolves the everyday queue end to end and documents each fix as it goes.
Password and access requests
Handles access and reset requests against your policy, with approvals where required.
Software provisioning and licences
Provisions software, tracks licence consumption and reclaims seats that sit unused.
Device and asset inventory
Keeps the asset register accurate as devices are issued, moved and retired.
Incident triage and routing
Classifies incoming incidents by impact and routes them to the right team first time.
Knowledge-base authoring
Turns resolved tickets into knowledge-base articles so the same issue is answered faster.
Autonomous by default
A day with KAI
Continuous
Triage on arrival
Every ticket is classified, prioritised and routed the moment it lands — day or night.
09:00
Clear access requests
Resolves overnight access and password requests within policy.
13:00
Escalate a recurring incident
Escalates one repeating incident with a root-cause summary and affected-user list.
17:00
Publish knowledge articles
Writes two new knowledge-base articles from the day's resolved tickets.
Integrations
Works inside your stack
KAI operates in the systems your team already uses — no migration, no new interface to learn.
- Jira Service Management
- ServiceNow
- Freshservice
- Microsoft Intune
- Active Directory
Shadow Mode
Every employee starts in Shadow Mode. KAI processes real data and drafts real decisions, but executes nothing until you approve.
How the platform governs executionThe constellation
Meet the rest of the team
Put KAI to work this quarter
Start in Shadow Mode, review the output, then hand over the work. Most teams go live within weeks, not quarters.